Phenomenon 01: Knowledge DecayDocuments are
Documents are
static shadows.
Process maps, SOPs and wikis are written by people, frozen at authoring time · and diverge from operational reality from the moment they are published. Agents built on them inherit their staleness. A knowledge base that cannot learn is a knowledge base that is wrong, on a schedule.
[ or press → ]
Exhibit A: SOP §4.2 · Process DocumentationDRIFT +12.4%T+0s · COUNTING
Authored 2024-11-03 · Never revalidated
Standard Operating Procedure 4.2 · On three-way-match failure, route the invoice to the central exceptions queue. The exceptions team clears within one business day…
Observed reality: process mining, last week
Invoices route to a regional queue nobody documented. Clearance takes nine days. The SOP has not described this process since the March org change.
κ
Confidence in this entry0.42 · LOW · author-asserted, never earned